Frequently Asked Questions
Why do you not offer returns?
The Real Thing test kits are sensitive consumer safety products that come in direct contact with testing chemicals and food samples.
Because of this, we cannot resell or reuse returned kits once they leave our facility. Even a partially opened or improperly stored kit can compromise safety, accuracy, and hygiene.
Our mission is to help families test food safely and reliably. Accepting returns on chemical-based testing kits would go against that responsibility.
We genuinely request customers to order carefully and read the product details properly before purchasing.
Do you offer replacements?
Yes.
If your order arrives:
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damaged,
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leaking,
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broken,
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or incomplete,
we will provide a replacement.
To request a replacement, please contact us within 48 hours of delivery with:
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clear images/videos of the package,
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product condition,
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and your order details.
This helps us verify transit damage quickly and improve packaging quality for future customers.
Are these kits safe to use at home?
Yes.
The kits are designed for simple household-level screening and come with clear instructions for safe usage.
However:
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do not consume any reagent,
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keep away from children,
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and avoid direct contact with eyes.
Use the kit responsibly and follow the instructions carefully.
Are the results accurate?
The kits are designed to help identify common signs of adulteration using practical screening methods.
They are built with guidance from scientific experts to make food testing more accessible for everyday households.
However, these kits are meant for primary screening and awareness purposes. For legal or laboratory-certified analysis, advanced lab testing may still be required.
How long does one kit last?
Each kit can typically be used multiple times depending on the product category and testing quantity.
Exact usage count may vary based on:
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sample quantity,
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testing frequency,
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and handling.
Please refer to the instructions provided inside the kit.
What should I do if adulteration is detected?
If your test indicates possible adulteration:
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Stop consuming the product immediately.
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Preserve the sample if possible.
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Inform the seller or vendor.
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File a complaint through the FSSAI Food Safety Connect platform if required.
Awareness and action together help create safer food systems.
Do the chemicals expire?
Yes.
Like any testing reagent, the chemicals have a shelf life.
The shelf life of the kit is up to 5 months when stored properly.
Please store the kit:
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in a cool and dry place,
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away from direct sunlight,
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and tightly sealed after use.
Expiry information will be mentioned on the packaging.
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery (COD) is available in most serviceable locations.
However, availability may vary depending on courier support in your area.
How long does shipping take?
Most orders are dispatched within 24–48 hours after confirmation.
Depending on your location, delivery usually takes around 4–7 business days.
Tracking details will be shared once the order is shipped.
Why did you create The Real Thing?
For years, we spoke about harmful adulteration through awareness content online.
But awareness alone does not protect families.
People needed a practical way to check what enters their homes every day.
The Real Thing was created to turn awareness into action.
